Privacy policy

Last updated: 11 September 2026

WHO WE ARE

Doodle Dassie is operated by Tech Vibe ZA (Pty) Ltd, the responsible party for personal information collected through our store and customer communications.

Business address: 31 Boekenhout street, Loerie Park, George
Privacy enquiries: sales@doodledassie.co.za
Telephone: 067 299 7495

INFORMATION WE COLLECT

Depending on how you interact with us, we collect:

Your name, email address, telephone number and delivery and billing addresses.
Order details, payment status, transaction references and purchase history.
Information you provide when requesting assistance, returns or refunds.
Account details and marketing preferences, where applicable.
Technical information such as IP address, browser, device information and website activity collected through our website and its technologies.

We obtain information directly from you, through your use of our website, and from service providers such as payment processors and couriers when they confirm payments or deliveries.

Please do not send card security codes, passwords or unnecessary identity documents by email or message.

WHY WE USE YOUR INFORMATION

We use relevant information to process orders and payments, arrange delivery, handle enquiries and returns, maintain business records, prevent fraud and keep our store secure.

Where applicable, information also helps us understand website performance and improve our services.

We rely on an appropriate lawful basis for each purpose, including performing our agreement with you, complying with legal obligations, protecting legitimate interests or obtaining consent where required.

Information needed to process and deliver an order is necessary for that transaction. You may choose not to provide it, but we may then be unable to fulfil your order. Marketing participation is optional.

SERVICE PROVIDERS AND SHARING

Our store is hosted on Shopify. Information relevant to providing our services may be shared with:

Shopify and service providers supporting our online store.
The payment provider you select at checkout.
The Courier Guy and other parties needed to fulfil your delivery.
Suppliers, where they need information to fulfil an order directly.
Professional advisers or authorities where reasonably necessary or legally required.

Service providers must handle information under applicable legal and contractual requirements. Some providers also process information for their own purposes, as explained in their privacy notices.

For Shopify’s practices, see its Privacy Policy:
https://www.shopify.com/legal/privacy

INTERNATIONAL PROCESSING

Shopify and other technology providers may process information outside South Africa. Where this occurs, we must ensure an appropriate basis for the transfer under POPIA, such as adequate legal or contractual protection or another permitted ground.

COOKIES AND MARKETING

Cookies and similar technologies support functions such as your shopping cart, checkout and website security. If analytics or advertising tools are enabled, these may also collect information about your activity.

Where consent is required, optional tracking must only operate after that consent is obtained. You can manage cookies through your browser and any privacy controls provided on our website. Blocking essential cookies may affect store functionality.

We send promotional emails, SMS or WhatsApp messages only where permitted by law. You can unsubscribe using the option in the message or contact us. Opting out of marketing does not stop necessary order, delivery or service communications.

SECURITY AND RETENTION

We take reasonable technical and organisational steps to protect personal information against unauthorised access, loss and misuse. No online system can guarantee absolute security.

Information is retained only as long as needed for its purpose or for lawful accounting, tax, dispute-resolution and recordkeeping requirements. It is then securely deleted or de