Shipping policy

SHIPPING POLICY

Doodle Dassie is operated by Tech Vibe ZA (Pty) Ltd.

  1. DELIVERY AREA AND CHARGES

We offer courier delivery within South Africa through The Courier Guy.

Standard delivery costs R99 for orders below R1,000. Orders of R1,000 or more qualify for free standard delivery. The qualifying amount is the product subtotal after discounts, excluding delivery.

Delivery charges are displayed before payment. Any special delivery arrangement must be disclosed and agreed before the order is placed.

  1. PROCESSING AND DELIVERY TIMES

Orders are prepared for dispatch once payment has been confirmed. Any additional lead time for pre-order or supplier-sourced products will be stated on the product page or agreed with you.

Standard courier transit is estimated at 3–5 business days after dispatch. This excludes order preparation time, weekends and public holidays.

Delivery estimates are not guaranteed arrival dates. Remote destinations, severe weather, peak periods and courier disruptions may cause delays. Please contact us before ordering if you need an item for a particular date.

  1. TRACKING AND DELAYS

Tracking details will be provided once available. If tracking does not update, or your parcel has not arrived within the estimated period, contact us and we will investigate with the courier.

We remain your point of contact for delivery problems. Using a courier does not remove our obligations to you under applicable consumer law.

We will notify you of material delays and discuss available options. Your statutory cancellation and refund rights remain unaffected. Where ECTA applies, orders must be fulfilled within 30 days unless another period has been agreed; failure to fulfil within that period allows cancellation on seven days’ written notice.

If an ordered product is unavailable, we will notify you promptly and refund payment for the unavailable product within the legally required period. We will not substitute a different product without your agreement.

  1. DELIVERY ADDRESS AND RECEIPT

Please provide a complete physical address, postal code and working cellphone number. Include any access instructions needed by the courier.

Contact us immediately if your address needs correcting. Changes may not be possible after dispatch.

Please ensure that you or a person authorised by you is available to receive the parcel. Where incorrect details supplied by you or an avoidable missed delivery cause additional transport costs, we may request reimbursement of reasonable, actual costs where legally permitted. We will explain these costs before arranging redelivery.

  1. LOST OR DAMAGED PARCELS

Please inspect your parcel when it arrives. If it appears damaged or tampered with, record this with the driver where possible and take photographs of the packaging, label and contents.

Report missing, damaged or incorrect items as soon as reasonably possible, preferably within 48 hours. This helps our investigation; it is not a deadline that removes your statutory rights.

We will investigate and provide the remedy required by law, which may include replacement or refund. A courier claim will not be used to deny or indefinitely delay your statutory remedy.

Risk does not transfer to you merely because we hand a parcel to the courier. It remains with us until delivery as required by applicable law.

  1. RETURNS

Please contact us for return instructions and the correct return address before sending an item back. This helps us receive and identify your return and does not make statutory rights dependent on our approval.

See our Refund and Returns Policy for further details.

  1. CONTACT US

Email: sales@doodledassie.co.za
Telephone: 067 299 7495

Doodle Dassie
Operated by Tech Vibe ZA (Pty) Ltd