Refund policy

Returns & Refund Policy

Last updated: 30 September 2026

Doodle Dassie is operated by Tech Vibe ZA (Pty) Ltd. We want you to be happy with your purchase and aim to make returns and refunds as straightforward as possible.

This policy does not limit any rights you may have under the Consumer Protection Act 68 of 2008 (CPA), the Electronic Communications and Transactions Act 25 of 2002 (ECTA), or any other applicable South African law.

1. Change-of-mind returns and online cooling-off period

Where the cooling-off provisions of ECTA apply, you may cancel a qualifying online purchase within 7 days after receiving the goods, without having to provide a reason and without penalty.

The customer is responsible for the direct cost of returning the goods in these circumstances.

Products should be returned in their original condition, with all packaging, accessories, manuals and components included, as far as reasonably possible.

Certain products or transactions may be excluded from the statutory cooling-off right where permitted by law, including certain personalised or specially ordered goods, products that by their nature cannot reasonably be returned, and products subject to health or hygiene restrictions.

Please contact us before returning an item so that we can provide the correct return instructions.

2. Damaged, incorrect or missing items

Please inspect your order as soon as possible after delivery.

If your order arrives damaged, if you receive the incorrect product, or if parts or accessories are missing, please contact us at sales@doodledassie.co.za with your order number and, where possible, photographs of the product and packaging.

We encourage customers to report delivery damage as soon as reasonably possible so that we can resolve the matter quickly. This does not limit any statutory rights you may have.

Where Doodle Dassie has supplied the incorrect product, or a return is required because of an issue for which Doodle Dassie is responsible, we will arrange or cover the reasonable return cost where required by law.

3. Defective products

Products supplied by Doodle Dassie are subject to the statutory warranties and consumer protections provided by South African law.

Where a product does not meet the applicable standards of quality, safety or durability under the CPA, the consumer may have the right, within six months after delivery, to return the product and choose a repair, replacement or refund, subject to the provisions of the CPA.

We may inspect or arrange for the product to be inspected to establish the nature and cause of the defect.

Damage caused by misuse, abuse, incorrect assembly, failure to follow the manufacturer's instructions, normal wear and tear, or unauthorised alterations or repairs may not constitute a defect covered by the statutory warranty.

Any manufacturer's warranty offered in addition to the statutory warranty will continue to apply according to its terms.

4. Products that cannot be returned

Some products may not qualify for a change-of-mind return where a return is prohibited or excluded by applicable law.

This may include:

personalised or specially ordered products;
products that cannot reasonably be returned because of their nature;
certain opened products where health or hygiene considerations legally prevent their return; and
products that have been materially altered, damaged or misused after delivery.

These exclusions do not remove your rights where a product is defective, unsafe, incorrectly supplied or otherwise protected under applicable consumer law.

5. Return process

To request a return, email sales@doodledassie.co.za and include:

your name;
your order number;
the product you wish to return; and
the reason for the return.

For damaged or defective items, photographs may help us process your request faster.

Please do not send products back without first contacting us, as we need to provide the appropriate return details and ensure that your return can be correctly identified.

6. Refunds

Once a return has been received and assessed, we will notify you of the outcome.

Approved refunds will normally be processed using the original payment method. Processing times after a refund has been issued may vary depending on your bank or payment provider.

Where the ECTA cooling-off right applies, refunds will be processed within the period required by law, which is currently within 30 days of cancellation. Government of South Africa

Nothing in this policy is intended to reduce or exclude any non-waivable consumer right available under South African law.